We work hard to prevent outages, but when bad weather strikes outages can happen. Our crews are prepared to respond and restore outages as safely and quickly as possible in all weather conditions, and we encourage our members to be prepared as well. By working together, we can help keep everyone safe and weather the storm.
Report an Outage
Phone call instructions: If you are without electricity, please call 800.449.2667 or 800.222.3107. Voice instructions will direct you through the reporting system. Rotary dial telephone calls are accepted.
Online: You can login to SmartHub through your internet browser on your phone and select “Report An Outage” from the Quick Links section at the bottom of the page. Also, you can download the SmartHub app and click on the “Service Status” icon to report your outage.
Text message instructions: You can also report outages via text message. To opt in to the program, text “pemc” to 800.222.3107. Then text “#out” to report an outage. For outage updates, text “#status”.
Please note that it may take up to 24 hours for the system to recognize new signups. Standard text messaging rates may apply. Piedmont Electric will never sell your contact information to third parties. Your personal information will always remain confidential.
Piedmont Electric will restore your service as safely and quickly as possible in the event of an outage. Click here for the latest updates on power restoration efforts.
Piedmont Electric plans outages to keep other unplanned outages from happening. During planned outages, we are either reworking the system, balancing the load on the lines or carrying out repairs.
There are many things you can do to prepare for an outage before one ever occurs. Click here for tips on preparing before outages strike and what to do in case of a power outage.
If your phone number has changed or you would like to add your email to your account, update your records by filling out our contact form or calling 800.449.2667 to ensure faster recovery times if there’s an outage.
Restoring power after a major outage is a big job that involves much more than simply throwing a switch or removing a tree from a line. Learn more about how power is typically restored after a major disaster.