New member guide

New member guide. Welcome to Piedmont Electric. Image of Hillsborough office.

Welcome to your co-op!

We’re excited to walk you through all your member benefits because at the co-op you’re more than just a customer, you’re an owner.

The more time you spend with us, the more you’ll realize that service is at our core. From energy saving tech rebates and flexible payment options to our energy use tracking app and some of the best customer service in the biz, it might seem like your co-op was specially designed for you (because it was!).

Each month during your first year of membership, we send out a new member guide email to get you familiar with all the options and opportunities at Piedmont Electric. Take a look at all the topics we cover and feel free to read ahead!

1. Seven co-op principles
2. Payment options
3. Outages
4. Energy alerts
5. Why do power bills change?
6. Go green
7. Half-priced power
8. Money-saving programs
9. Energy calculators
10. Loans and rebates
11. Helping Hand Foundation
12. Free home energy analysis

Stay connected

Keeping in touch with your co-op can save you time, energy and money!

SmartHub: Your one stop shop for accessing your account online.
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Live Outage Map

Live Map Outage
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to see live reporting on outages in our service area

Report an Outage

If you are without electricity, please call 800.449.2667.
Thank you!

Opt in to text alerts by texting “pemc” to 800.222.3107. Once you’ve opted in, report an outage by texting “#out” to 800.222.3107. Update the cell number connected to your account by completing the form that comes with your monthly bill or calling 800.222.3107.