For much of the past two decades, we have seen a year-over-year reduction in the number of members who come to our office to make a payment. Conversely, we’ve seen tremendous growth in the number of phone calls, emails, social media messages and other forms of digital communications from our members.
As a result, beginning on July 1, 2022, Piedmont Electric will have new hours of operation at our Hillsborough and Roxboro offices. Starting on July 1, our drive-thrus will be open to the public from 8 a.m. to 5 p.m. on Tuesdays, Wednesdays and Thursdays each week, with drive-thrus being closed on Mondays and Fridays. Our lobbies will remain closed to visitors each day. Our Caswell office drive-thru will continue to remain open only on Wednesdays. Employees will still be available to help members in the following ways Monday through Friday 8 a.m. to 5 p.m. (excluding holidays) by:
- Phone (800.222.3107)
- Email (email@example.com)
- Website (pemc.coop)
- Social media (@piedmontemc)
Reducing our drive-thru hours will allow us to better focus on the growing forms of digital communication that our members are increasingly using and preferring while still providing options for members who wish to pay in person. As with everything we do, our focus continues to be on best serving our members and we believe that this change will enable us to better serve more members.
Our drop box at each office will remain available for members who wish to leave a check payment. Members can also make payments at any time, including nights and weekends, by calling 800.222.3107 and using our automated system, online using SmartHub or Pay Now, or in-person at any Western Union or MoneyGram location. For all our payment options, visit pemc.coop/payment-options.