Yes. These metering devices communicate using low-power, wireless signals that are similar or weaker in strength than those created by common consumer devices like cell phones, baby monitors, cordless phones and Wi-Fi routers. These new meters emit only a fraction of the power identified in the Federal Communications Commission (FCC)… Read More»
No. Piedmont Electric complies with all federal laws regarding the privacy, protection and disclosure of personal information. We do not sell member data to any third party and the data from these meters is strictly confidential and only used for electrical distribution, monitoring and billing purposes.
Yes. The meters and the associated communications system are encrypted and equipped with security features to prevent unauthorized access.
Advanced meters will help Piedmont Electric continue to provide affordable energy and reliable service, while providing these additional improvements: Improve electric service reliability – The information provided by these enhanced meters is valuable for delivering electricity reliably and efficiently meaning fewer outages, blinks and surges. In addition, these new meters… Read More»
For years, members have been able to access their daily and monthly electricity usage online through Piedmont Electric’s SmartHub portal. With these new meters, members can view their hourly electric use online through SmartHub. Having access to more timely and detailed information about electric use will allow members to make… Read More»
Yes. Members who opt out of having a new meter installed and prefer to maintain a mechanical meter at their residence or facility can now do so with a basic service charge of $30 per month, this charge covers the cost of sending someone to read your meter each month.… Read More»
No, there will neither be a charge for the installation nor the new meter.
You will first be notified by the cooperative before the new meter installation will occur in your area. Before we access your meter at your home or business, we will give a courtesy knock on your door. You do not have to be present for the install. Installation should take… Read More»
Yes. Piedmont Electric will notify all members of the new meter installation approximately a month before we visit your home. Then, two weeks prior to installation, members will receive a reminder of when the installation will take place.
Meter installation is scheduled to begin late February 2021 and be completed by the end of 2022.
