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How do I make PrePay work for me?

By monitoring your consumption, you’ll notice patterns in your daily usage that can help keep electric costs down. Any variation from your normal pattern — such as house guests or holidays where more electricity is used or a vacation where less is used — will become apparent. Setting your payment… Read More»

How do I know if PrePay is right for me?

If it is easier to make daily or weekly payments rather than one larger monthly payment, PrePay may be right for you. Statistics also indicate that “pay-as-you-go” electricity programs often help lower consumption by 10-12% due to members’ awareness of usage patterns. So, if you’re interested in monitoring and lowering… Read More»

Will I lose my capital credits?

No! With PrePay, you’re still a Piedmont Electric member. You still accumulate capital credits based on the amount of electricity you purchase and receive your portion of capital credits funds as they are retired over time.

What if my account runs low?

When your account runs below $25, you’ll start to receive low balance alerts by email or phone message. You will receive daily notifications until you add money to your account and your balance is $25 or over. These notifications will give you time to purchase more electricity. You can make… Read More»

How do I stay informed about my account or balance?

When you set up your PrePay account, you’ll be asked whether you want to receive messages about your account status by email or automated telephone call. You can also check your account balance, monitor your usage and update your contact information on SmartHub. Once you’re signed up for SmartHub, you… Read More»

Can I switch my traditional account to PrePay?

Yes, simply ask a member service representative at your local Piedmont Electric office about PrePay by calling 800.222.3107 or fill out our contact form. Please note that switching back to traditional billing could require a deposit.

How much money should I keep on my PrePay account?

That’s entirely up to you! That’s one of the benefits of PrePay: You create the program that fits your budget and make purchases that work with your schedule. You can purchase enough electricity to last a day, a week, a month or more.

Will I get a bill?

No, with PrePay instead of receiving a traditional paper bill, usage is calculated daily and you purchase electricity as you need it using cash, check, debit or credit card. You can also make payments in our office between 8:00 a.m. and 5:00 p.m. or anytime by phone or online.