What if my account runs low?

When your account runs below $25, you’ll start to receive low balance alerts by email or phone message. You will receive daily notifications until you add money to your account and your balance is $25 or over. These notifications will give you time to purchase more electricity. You can make a payment 24 hours a day by phone or online, or make a payment at our office.

If your account balance falls below zero, your service will be subject to disconnection. As a PrePay member, to reconnect you must pay a minimum of the negative balance plus $25 to reactivate service. This additional $25 becomes a credit on your account. Reconnection is quick (normally less than one hour) and there are no late fees.