When severe weather hits, your safety and access to reliable electricity are our top priorities. Piedmont Electric works around the clock to maintain system reliability and restore power as quickly and safely as possible during outages.
HOW WE RESTORE POWER
Restoring electricity is a complex process, and safety is always the first step. Here’s a quick look at how we bring power back online:
- Repair Transmission Lines: These high-voltage lines deliver power from the generation source to substations. If they’re damaged, nothing downstream can receive electricity.
- Restore Substations: Once transmission lines are back, we assess and energize substations to send power into local distribution systems.
- Repair Main Distribution Lines: These lines serve large portions of our community, so fixing them helps restore power to many members at once.
- Fix Tap Lines and Individual Services: These lines serve smaller areas or individual homes and are restored last to ensure maximum efficiency. Learn more about the process at pemc.coop/steps-to-restoring-power.
BE PREPARED
ReadyNC.gov is the official website for North Carolina Emergency Management, and provides information and resources for residents and visitors to prepare for, respond to and recover from emergencies and disasters. Visit readync.gov to learn more.
HOW YOU CAN STAY INFORMED
Being prepared is easier than ever with the tools available through your co-op:
- SmartHub App: Report outages, view real-time updates and track restoration progress.
- Text Alerts: Enroll your mobile number to report outages and receive updates by simply texting us.
- Online Outage Map: Track restoration progress at any time at pemc.coop.
Make sure your contact info is up to date in your SmartHub account so we can keep you in the loop during an outage.