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If you’ve checked out our resources and still have questions or need assistance, our Member Service Representatives would be happy to help. Choose your preferred method of communication below.

If you need to speak to a Member Service Representative or have questions that aren’t resolved by browsing some of our suggested resources, you can call the office at 800-222-3107.

If you have questions or concerns regarding your service that aren’t answered with our helpful resources, you can email us at If you need to report an outage, please call 800.222.3107. Do not report outages using this email as it is not monitored 24/7.

Follow us on Facebook and Twitter for the latest news, updates, tips and information about your local cooperative.

To reach us by mail, use this address: PO Drawer 1179, Hillsborough, NC 27278-1179.

Hillsborough Office

2500 NC 86

Hillsborough, NC 27278

Tues-Thur:  8 a.m. – 5 p.m.

Roxboro Office

1125 Oxford Rd

Roxboro, NC 27573

Tues-Thur:  8 a.m. – 5 p.m.

Caswell Office

64 Rascoe Dameron Rd

Burlington, NC 27217

Wed. 8 a.m. – 5 p.m.

How Can We Help?

We’ve pulled together some of the topics most commonly inquired about to help you find the answers you need the easiest and fastest way possible.

Bill Payments

Get bill payment options, assistance, and more.

Report an Outage

Let us know about an outage and monitor the outage status.

Start/Stop Service

Get help starting, stopping or moving your service.

Money Saving Programs

Learn about and sign up for programs to lower your bill.

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