Pay My Bill

At your co-op, we make it easy for you to pay your bill. With six different payment methods plus flexible billing options like pay as you go, there’s sure to be a plan that works for you!

Payment Options

We have a number of easy and convenient ways for you to pay whether you want to pay online, call in, drop it in the mail or stop by our drive-thrus and say hello!

Use SmartHub, our online portal

  • Pay your bill online
  • Check your energy use
  • Set up auto bank drafts
  • Sign up for paperless billing
  • Update account information
  • Send us a request

Safe, secure and fast! You can access SmartHub from any browser or download the free SmartHub app for your mobile device or tablet, visit the Apple App Store or Google Play and search for SmartHub.

Pay Now

Pay Now is an easy to use feature that allows you to make a payment on your account or that of another member. All you need is the account number! Great for individuals who split their monthly bills with another person or are paying for a family member or friend. You can also use it without an email address and without signing up.

Send payments to PO Drawer 1469, Hillsborough, NC 27278 and we will take care of the rest! Please allow at least a week for delivery and processing. Allow extra time in December as the holidays can slow down the postal service.

Simply call 800.222.3107 and access your account with either your account number or the phone number on file.

Our offices

Our Hillsborough and Roxboro office drive-thrus are open 8 a.m. to 5 p.m., Tuesday-Thursday except for Piedmont Electric holidays. Our Caswell office drive-thru is open Wednesdays from 8 a.m. to 5 p.m. Each office has a secure drop box where checks and money orders can be left after hours. In office visits are available by appointment.

Hillsborough Headquarters
2500 NC Highway 86S
Hillsborough, NC 27278

Roxboro Office
1125 Oxford Road
Roxboro, NC 27573

Caswell County Office
64 Rascoe Dameron Road
Burlington, NC 27379

Pay at a MoneyGram or Western Union location

To make a convenient payment while running errands, visit local MoneyGram or Western Union locations near you.

Manage your account on the go with our SmartHub app for Android  or iPhone.

Payment Assistance

Need help paying your bill?

Everyone needs help from time-to-time. The following resources are available to Piedmont Electric members who need assistance paying their bill.

Need more time to pay your bill?

If you need a couple extra days to pay your bill, you can set up a payment extension online through SmartHub, by emailing or by calling 800.222.3107.

Help someone in need

You can assist a family in need with paying their power bill by donating to the Helping Hand Foundation’s energy assistance program.

Making Payments Easier

As your local electric cooperative, we strive to provide you with services and features that make your life simpler. Check out some of these options that can make paying your bill easier.

Piedmont Electric members can have their monthly bill paid automatically by bank, debit or credit card draft. To review your statement and monthly electric use, you can receive a bill statement in the mail or you can enroll in Paperless Billing and view your statement online at SmartHub.

  • Once you have logged in to SmartHub, select the Billing and Payments tab.
  • From there, you can choose the Auto Pay Program and set up or modify your payment information.
  • Draft dates are determined by each member’s billing cycle: cycles 32-40 on the 6th; cycles 2-10 on the 13th; cycles 12-20 on the 22nd; and cycles 22-30 on the 28th. Your billing cycle is listed on your bill.

For more information or help with this process, just give us a call at 800.222.3107.

Do you want to pay the same amount each month? If so, then budget billing might be for you! Budget billing evens out the amount members pay so they can avoid paying higher bills during the weather extremes of summer and winter. Many members find this helps them budget their energy dollars more efficiently.

Your budget billing amount will be based on your previous 12 months electric use. You will pay a set amount for 11 months. In the 12th month, a “settle-up” payment will be due. A new budget billing amount will then be calculated and the process begins again.

To find out more about budget billing, please call us at 800.222.3107.

Want to go green and help us reduce the amount of paper and postage we use? Tired of getting the bill in the mail each month? Whatever the reason, you can sign up for paperless billing by simply logging in to SmartHub and changing the “Printed Bill Status” slider to the “OFF” position.

Prepay allows members to determine how much and how often they pay, provided their account maintains a positive balance. No deposit is required and there are no late fees!

If it would be easier to make weekly or bi-weekly payments rather than one large payment each month, prepay may be right for you. For additional details on this program, visit our prepay pagecontact us online or call Piedmont Electric at 800.222.3107.

Payment Resources

Account Notifications

Customize your account notifications to fit your needs by visiting SmartHub.

Reading Your Meter

You can view your daily use through SmartHub or by taking a look at your meter each day.

High Use Alerts

We will contact you if we notice unusual spikes that could signal an equipment malfunction in your home. You can also keep track of your energy use to better understand how you use electricity with SmartHub or daily emails sent straight to you.

Understanding Your Bill

Want to better understand your bill? Take a look at this breakdown of what makes up your bill.

Lower My Bill

We are here to help whether you want to save energy, money or both!

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