Steps to Restoring Power

Restoring power after a major outage is a big job that involves much more than simply throwing a switch or removing a tree from a line. Our line crews work long, hard hours to restore service safely to the greatest number of members in the shortest time possible. Check out the video and five steps to restoring power on this page to learn what’s going on if you find yourself in the dark.

Powering Up After an Outage

Image of transmission lines

Transmission towers and cables that supply power to transmission substations (and thousands of members) rarely fail. But when damaged, these facilities must be repaired before other parts of the system can operate.

Piedmont Electric substation

A substation can serve hundreds or thousands of members. When a major outage occurs, line crews inspect substations to determine if problems stem from transmission lines feeding into the substation, the substation itself or if problems exist further down the line.

If the problem cannot be isolated at a distribution substation, distribution lines are checked. These lines carry power to large groups of members in communities or housing developments.

Piedmont Electric lineworker on a pole working on a transformer.

If local outages persist, supply lines (also known as tap lines) are inspected. These lines deliver power to transformers, either mounted on poles or placed on pads for underground service, outside businesses, schools and homes.

Two houses with lights on

If your home remains without power, the service line between a transformer and your residence may need to be repaired. Always report an outage through SmartHub or by calling 800.222.3107 to help crews locate the issue.

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