Annual Report 2020: COVID

Serving members through a pandemic

steve hamlin

At Piedmont Electric, members matter. As your local electric cooperative, we are constantly striving to better serve you. In 2020, that meant doing things in ways we never have before.

As our communities entered lockdowns in March and it looked like many of our members would be out of work for weeks or even months, Piedmont Electric made the decision to suspend disconnections for nonpayment, waive late fees and, with the help of Piedmont Electric’s Helping Hand Foundation, provide more than $70,000 in bill payment assistance.

It also meant closing our offices to visitors and having some employees work from home. While PPE (personal protective equipment) has always meant things like hardhats and rubber gloves to our lineworkers, it now includes face masks and hand sanitizer for all employees.

While how we do our work might have changed, we always provide you with the exceptional service and value you have come to expect from Piedmont Electric. Our employees did an exceptional job of being there to answer your calls and make sure the lights stayed on across our system.

We thank our members for their support and caring throughout these challenging times. We are particularly grateful to those members who have donated to our Foundation. With your support, we have assisted hundreds of families right here in our local communities.

As we move into 2021 and beyond, know that Piedmont Electric will continue to make our communities a wonderful place to live, work and raise a family no matter what comes our way.