Annual Report: Looking back at 2020

employee with mask

Goal of low cost

We know that costs matter. While we strive to provide exceptional service, we also understand that we need to do that at the lowest cost we can.

Through strong financial management, Piedmont Electric was able to keep our residential energy charge the same for the sixth year in a row.

Moving forward we will continue to strive to bring you the ideal service you’ve come to expect at an exceptional value.

Reliably reliable

Electricity powers everything you do and we want to make sure that power is there for you when you need it. Despite the difficulties faced with the pandemic and the normal problems bad weather can bring, Piedmont Electric kept power on 99.98 percent of the year.

This past year we completed construction on our new Cherry Grove substation and changed out the transformer, relaying and circuit breakers at our Hyco substation to improve reliability for both communities and allow for easier maintenance in the future.

Additionally, we selected a vendor for our new meters which will provide more information for members about their energy use and will enable faster outage response.

Sustainability

Being a local cooperative, Piedmont Electric is concerned about more than just delivering affordable, reliable power. One of our core principles is to look out for the communities we serve to ensure they remain a good place to live, work and raise a family.

Working with our wholesale power provider, Piedmont Electric set ambitious carbon reduction goals to make sure that we do our part to protect the environment.

Piedmont Electric pledged to reduce carbon dioxide emissions 50 percent by 2030 and to have net zero carbon emissions by 2050.

Community support

Piedmont Electric and RiverStreet Networks launched a broadband pilot program in December 2019 to gauge interest to determine if a reliable, affordable internet service could be supported in the underserved areas of our communities. Many members indicated interest by signing up at join.buildpiedmont.com.

In the meantime Piedmont Electric and RiverStreet Networks have setup three, free WiFi hotspots in our community at our Person and Caswell County offices and at the Cherry Grove Ruritan Club.

Our strong community support through the Rural Economic Development Loan and Grant (REDLG) program continued in 2020 as we partnered with the United States Department of Agriculture (USDA) to help the Allensville Fire Department, Leasburg Volunteer Fire Department, Bullock Volunteer Fire Department, CEFFO Volunteer Fire and Rescue Department and Timberlake Volunteer Fire Department.

Exceptional service

Your local cooperative was created to serve you and according to our members we are one of the better utility providers in the nation at doing just that.

Piedmont Electric received an ACSI score of 87 in the member satisfaction survey. The ACSI rating system takes customer feedback to rate companies across the country. This score puts us in good company with the likes of Chick-fil-A, Apple and Amazon.

We appreciate your opinion and feedback and use this information to continue to improve our already exceptional service.