Over the past year, we’ve been installing new meters throughout our service area so we can better serve you, our members. Not only can these updated meters help you track and manage your energy use so you can have more control over your electricity bill, but they can also help us as your local cooperative to better manage outages.
How does it work? These new meters can help identify potential issues and spot outages before you even have a chance to report them. That allows us to start working on them faster, reducing outage lengths across our service area. Simply put, these new meters help us to provide more reliable and efficient service to our members and reduce downtime in the process.
At the end of June, we had installed more than 10,000 meters, approaching a third of our system. If you have not yet received your new meter, your time is coming soon! Before your installation, you’ll receive an email and postcard from Piedmont Electric Cooperative letting you know when you can expect it.
Now It’s Even Easier to Receive Outage Alerts
In addition to our new meter rollout, we’re also making it easier for our members to receive outage alerts. Starting this month, you will automatically receive text messages about outages once your new meter has been installed. This makes it easier for you to request on-demand updates and report outages when they happen.
Please note the system relies on you having up-to-date phone number on file. Contact us at firstname.lastname@example.org or 800.222.3107 to make sure your contact information is current. Also, if you and your spouse both want to be contacted with outage updates, they’ll need to be listed as an additional contact on your account. Of course, you can opt out of these alerts at any time by texting #stop to 800.222.3107.
Standard text messaging rates apply. To opt out, text #stop to 800.222.3107. As a reminder, Piedmont Electric will never sell your contact information to third parties. Your personal information will always remain confidential.