Speaking with your co-op is even easier with our new Interactive Voice Response (IVR) system. We met with Ronnie Compton, Supervisor of Member Services, to learn more about this new service.
What is an IVR?
An IVR is an automatic greeting that helps callers quickly reach their preferred destination.
How does it work?
When you call Piedmont Electric, you will now reach our IVR system that provides you with three options:
Press one to make a payment
Press two to report an outage
Press three to speak with a member services representative
Why are we changing this system?
We want to help our members by making it easier to pay their bills, report an outage or speak to someone at our office. Our member services representatives will also have more time to assist members since they will spend less time redirecting calls.
How will this help members?
The IVR system will make things easier for all our members because there will only be one phone number to remember for Piedmont Electric. It will also save you time when making a payment or reporting an outage because you’ll be instantly connected to the correct line.
Will I still be able to speak with a “live” person?
Absolutely! When you press “three”, you’ll be connected to one of our local member service representatives who are located in our local community. Just like before, our employees will be able to help you with any questions that you have.
Will the old outage and payment numbers still work?
Yes, our traditional outage and payments numbers will continue to work. However, 800.222.3107 will be the only number where you can do all three: speak to a member service representative, pay your bill and report an outage.
Can I call anytime?
You can call Piedmont Electric 24 hours a day, 365 days a year. Now you simply call 800.222.3107 for all your questions, outage reporting and payment needs!
