Piedmont Electric plans outages to keep other unplanned outages from happening. During planned outages, we are either reworking the system, balancing the load on the lines or carrying out repairs.
By conducting regular inspections along our lines and at our substations, we can catch and fix small issues before they grow. We test equipment, inspect poles, monitor fluid levels and search for excess heat (which indicates a potential issue). While these inspections can lead to a short, planned outage, they help prevent longer outages and keep our system working efficiently. Additionally, sometimes our power provider has damages or needs to make repairs to the section of their grid that supplies our power which requires our service to be disconnected so the maintenance or repairs can safely take place.
Thank you for your patience as our crews work to maintain our electric grid. If you have any questions, please call us at 800.222.3107.
Upcoming planned outages
You do not need to report the outage unless you are past the scheduled time frame. If you are still experiencing a power outage after the planned outage time frame, please report your outage through SmartHub or by calling us at 800.222.3107.
Both of the following outages have been canceled and will no longer take place. Duke Energy plans to complete the needed maintenance without the need for any outages.
- April 18 from 12:01 a.m. – 5 a.m. Duke Energy is performing maintenance work on their substation that connects to our Eno substation. We apologize for any inconvenience this planned outage may cause. Rain date is April 19 from 12:01 am. – 5 a.m.
- April 25 from 12:01 a.m. – 5 a.m. Duke Energy is performing maintenance work on their substation that connects to our Eno substation. This is a second planned outage to complete the work begun on April 18. We apologize for any inconvenience this planned outage may cause. Rain date is April 26 from 12:01 a.m. – 5 a.m.