As a member of Piedmont Electric, you are more than a customer, you’re a member! That means you have a say in how we operate. Every year, we have an annual member advisory forum to get your feedback in addition to random monthly member surveys.
We implement changes based on those results, so thank you for taking the time to share your opinions! Here are a few of the changes we’ve made over the past year based on your feedback:
Members wanted an easier way to cast their vote for the board of directors. So, in 2019 we offered online and mail-in voting for the first time.
We are also scaling back our annual meeting to just a business meeting in 2020 so that we can still provide you with all the information you need about your cooperative at a fraction of the expense.
Text outage alerts
Smartphones have made certain aspects of life more convenient than ever and you told us you’d like to be able to report and monitor outages from your phone as well.
As a result, we rolled out our text outage alert system which allows you to report outages and receive updates all conveniently via text. If you haven’t joined yet, text “pemc” to 800.222.3107 to sign up for this program.
Our SmartHub app has been around for a while, but in 2019, a new version was released making it easier to use and navigate.
With this new update, you can now view important notifications to stay up to date on the latest news from your cooperative.
And, just like always, it allows you to monitor your daily energy use, pay your bill and manage your account while you’re on the go.
Make your voice heard
Those are some of the biggest changes we made in 2019, but your feedback has also helped us make other business operation changes like right-of-way notifications, planned work notices and more.
If you receive an email or phone call asking you to take part in a survey about our cooperative, we hope you will.
It helps us better serve you and your feedback can influence some of the changes we make in 2020 and beyond!