Medical Needs During Power Outages

If you have a medical condition or rely on medical equipment that is dependent on electricity, we understand that power outages lead to an extra sense of urgency in your household. When that happens, Piedmont Electric will do what we can to respond to your needs in a timely manner.

Despite our best efforts, unfortunately, we can’t guarantee that we will always be able to restore electricity in a manner that will accommodate your medical condition or your dependence on electric-powered medical equipment. In that case, it’s critical to have a backup plan in the case of an outage. For example, you might create a contingency plan to temporarily go to another location with electricity or purchase a standby generator to power your medical equipment during an outage.

We try to help members who have notified us of such a condition prepare as much as possible. Piedmont Electric will attempt to contact you prior to planned outages or disconnections for non-payment. Please verify your phone number and email address are up-to-date in your SmartHub account, or contact us at 800.222.3107 to update your info. This will allow us to inform you of these potential events so you have time to plan accordingly.