Winter weather has arrived in North Carolina. Are you prepared? Here’s a closer look at what you can do and what we’ll do as your cooperative when winter storms hit.
What You Can Do
Stay safe. During winter storms, it’s not uncommon to see downed power lines in your neighborhood. If you do, remember that downed power lines can carry an electric current that can cause serious injury.
Stay away from any downed lines and anything that may be touching them. If you see downed lines on the road, do not drive over them.
Report outages. If your power goes out during a winter storm, please let us know as soon as you can so we can work to restore it. You can report an outage in any of the following ways:
- By calling 800.222.3107 and following the voice instructions for the reporting system.
- Through the SmartHub app on your mobile device by clicking “Report an issue/inquiry” at the top of the app.
- By texting “pemc” to 800.222.3107 to opt in and then #out to report an outage.
- By logging into SmartHub through your internet browser on your mobile device and selecting “Report an issue/inquiry” from the Quick Links section at the bottom of the page.
Update your information. Finally, be sure to periodically check your SmartHub account to ensure that you have the correct contact information on file. This will make it easier for you to receive outage updates.
If you have any questions, please call us at 800.222.3107.
What Piedmont Electric Will Do
Work quickly to prevent and restore outages. You never know what Mother Nature will bring, but our team works hard year-round to make sure there are as few outages as possible for our members. When an outage does occur, we do everything we can to restore power to our members safely and quickly.
Our lineworkers work efficiently through our service area, restoring power to the greatest number of members in the shortest time possible to minimize disruption in your service.
Keep you updated. As we work to restore power, you can see real-time updates from our team on our website and social media pages. If we have your cell phone number, you may also receive text alerts with updates so you have a better idea of when you can expect your power to be restored.
For more information on how to prepare for storms and outages, visit pemc.coop/automated-outage-reporting.