Storms and Outages
It is important that Piedmont EMC has a record of the telephone number at your outage location because the automated reporting system recognizes your service location using your telephone number. Please make sure the Cooperative has your current phone number and notify Piedmont EMC if your phone number changes.
As a service to our members, Piedmont EMC provides 24-hour dispatch service to respond to trouble calls. Servicemen are on call nights, weekends and holidays in addition to regular office hours.
In the event of a widespread, extended outage, telephones will be staffed around the clock with additional personnel until all service has been restored.
Report an Outage
If you are without electricity, please call 800.449.2667. Voice instructions will direct you through the reporting system. Rotary dial telephone calls are accepted.
Update Your Information
If your phone number has changed or you would like to add your email to your account, update your records by calling 800.449.2667 to ensure faster recovery times if there’s an outage.
Restoring power after a major outage is a big job that involves much more than simply throwing a switch or removing a tree from a like. This illustration explains how power is typically resorted after a major disaster.