NC 2-1-1 : For free, confidential information on health and human services resources, call NC 2-1-1. They can help connect you with local organizations that are best able to address needs including food, shelter, energy assistance, housing, parenting resources, health care, employment, substance abuse treatment and specific resources for older adults and for persons with disabilities. They can be reached at any time or day by calling 211 or 888-892-1162.
Low income energy assistance: This federally-funded program provides a one-time payment to help eligible households pay for their electric bills.
IRS tool to help receive CARES Act payment: This tool allows taxpayers to provide their direct deposit information if they did not provide it with their 2018 or 2019 tax returns. The tool also lets individuals track their payment.
Food and nutrition services: This federal food assistance program provides low-income families with the food they need.
Child care assistance: If you are a parent who provides necessary services to, or cares for, members of our communities and your child care has fallen through because of the COVID-19 closures, call 1-888-600-1685 to be connected with the right fit for you and your child.
Internet access: As many North Carolinians are being asked to work remotely, the North Carolina Department of Information Technology has compiled a list of new and existing free or affordable service offerings from vendors across the state.
Emergency Broadband Benefit Program: The Emergency Broadband Benefit Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households.
Unemployment assistance: The NC Commerce department has created a Q&A page for individuals experiencing job loss or reduced work hours due to COVID-19.
Social services: For temporary or long-term assistance, your county’s social services department can help. Reach out to them for access to health care, child care, housing, financial and nutrition assistance.
Alamance County 336.570.6532
Caswell County 336.693.4141
Durham County 919.560.8000
Granville County 919.693.1511
Orange County 919.245.2800
Person County 336.599.8361
Avoiding scams: Piedmont Electric will not be disconnecting for nonpayment or charging late fees during this time. If you are contacted by someone claiming to represent Piedmont Electric who wants a payment, requests you purchase a prepaid card or asks for personal information, hang up and call Piedmont Electric at 800.222.3107 to verify it’s a scam.
Want to help? Volunteer as a Health Care Worker or donate medical supplies.