At Piedmont Electric, one of our goals is to help you better understand and monitor how you use energy. We’re excited to announce the launch of our new email usage alert program designed to help our members better manage their energy use every month. This program consists of email alerts that are sent to your inbox:
Piedmont Report Email
If you provide us with your email, you will receive a monthly usage overview email. It shows a breakdown of your energy usage from month to month. This provides information on your usage patterns and the effectiveness of your efforts to reduce energy use. If your usage has increased from the previous month, the report details some possible reasons for the increase and includes tips about how to decrease usage over the next month.
Usage Warning Alerts
The second type of alert you’ll receive is a usage warning alert to notify you if there’s a spike in your usage. These alerts are most commonly caused by equipment issues in your home. For example, if your air conditioner fan becomes stuck, you might not notice an increase in your energy use if you haven’t checked SmartHub recently. In this case, a usage warning alert would be emailed to you so you are aware that there is an issue affecting your energy usage. Usage warning alerts will be sent no more than once a week and are triggered if your usage is significantly higher than yesterday’s, last month’s, or last year’s energy usage.
*Prepay members can track their usage through account balance alerts from SmartHub. Members can set an amount and when their balance drops below the set level members will receive an alert. Members will continue to receive a daily alert until their balance exceeds the set threshold.
Daily Usage Alerts
Want even more information on your energy use? SmartHub can send you daily reports. Signing up is easy.
- Log in to SmartHub
- Select “Notifications” and then select “Manage Contacts” to set up your email address.
- Next, select “Notifications”, then “Manage Notifications” and under “Reports” select “Usage Emails”.