PrePay

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Take advantage of your member benefits with PrePay!

Piedmont Electric’s PrePay program works with your schedule by letting you pay as you use energy, just like filling your car up with gas. Members on PrePay tend to save about 10-12% on their energy bill because of an increase in usage awareness!

Customize your payment schedule based on your needs.

 

No deposit required and no program or late fees.

 

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Purchase energy when it is most convenient for you.

 

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Notifications will help keep you on track with your usage.

 

Sign up today!

Enroll in PrePay by calling 800.222.3107 or click here to let us know you’re interested.

PrePay FAQ

No! There’s never a deposit or a late fee with PrePay. If your account balance runs low, you simply make a payment to your account.

No, with PrePay instead of receiving a traditional paper bill, usage is calculated daily and you purchase electricity as you need it using cash, check, debit or credit card. You can also make payments in our office between 8:00 a.m. and 5:00 p.m. or anytime by phone or online.

That’s entirely up to you! That’s one of the benefits of PrePay: You create the program that fits your budget and make purchases that work with your schedule. You can purchase enough electricity to last a day, a week, a month or more.

Yes, simply ask a member service representative at your local Piedmont Electric office about PrePay by calling 800.222.3107 or fill out our contact form. Please note that switching back to traditional billing could require a deposit.

When you set up your PrePay account, you’ll be asked whether you want to receive messages about your account status by email or automated telephone call.

You can also check your account balance, monitor your usage and update your contact information on SmartHub.

Once you’re signed up for SmartHub, you can see how much electricity you use on any given day. Typically, individuals don’t realize how much electricity they’ve used or how much it will cost until their bill arrives but this feature can help you better understand and control your electricity usage and costs.

When your account runs below $25, you’ll start to receive low balance alerts by email or phone message. You will receive daily notifications until you add money to your account and your balance is $25 or over. These notifications will give you time to purchase more electricity. You can make a payment 24 hours a day by phone or online, or make a payment at our office.

If your account balance falls below zero, your service will be subject to disconnection. As a PrePay member, to reconnect you must pay a minimum of the negative balance plus $25 to reactivate service. This additional $25 becomes a credit on your account. Reconnection is quick (normally less than one hour) and there are no late fees.

No! With PrePay, you’re still a Piedmont Electric member. You still accumulate capital credits based on the amount of electricity you purchase and receive your portion of capital credits funds as they are retired over time.

If it is easier to make daily or weekly payments rather than one larger monthly payment, PrePay may be right for you.

Statistics also indicate that “pay-as-you-go” electricity programs often help lower consumption by 10-12% due to members’ awareness of usage patterns. So, if you’re interested in monitoring and lowering your electricity use, you could benefit from PrePay.

By monitoring your consumption, you’ll notice patterns in your daily usage that can help keep electric costs down. Any variation from your normal pattern — such as house guests or holidays where more electricity is used or a vacation where less is used — will become apparent. Setting your payment schedule also helps you control your budget.

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Remember…

You are solely responsible for managing your PrePay account by maintaining a positive balance and ensuring notification settings are correct.

You should monitor your account status on a regular basis, especially during periods of higher usage that may result from extreme weather, holidays, lifestyle or equipment changes.

You can pay any amount as long as a positive balance is maintained.

A PrePay account is subject to disconnection anytime the account does not have a positive balance. If a PrePay account is disconnected, you must pay your total negative balance plus $25 to reactivate service. This additional $25 becomes a credit on you account.

Reconnection of service typically occurs within an hour once sufficient payment has been applied to the account.

The PrePay contract can be viewed by clicking here.

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Report an Outage

If you are without electricity, please call 800.449.2667.
Thank you!

Opt in to text alerts by texting “pemc” to 800.222.3107. Once you’ve opted in, report an outage by texting “#out” to 800.222.3107. Update the cell number connected to your account by completing the form that comes with your monthly bill or calling 800.222.3107.