You are our top priority

You are our top priority. Image of girls with arms around eachother.

This month we’re continuing our discussions on the COVID-19 pandemic and how it is impacting our members. Please keep in mind this article was sent to the publisher in July 2020 and this is an evolving situation. For the latest on our COVID-19 response, please visit our COVID-19 update page..

Looking out for our members through challenging times
On May 30, Governor Roy Cooper issued Executive Order 142, which extended the prohibition of the disconnection of utilities for nonpayment. This extension is in effect through July 29, 2020.

We support Governor Cooper’s plan to help members impacted by this crisis. Before the executive order was originally issued in March, Piedmont Electric made the decision to suspend disconnections for nonpayment, connect members who had been previously disconnected and to waive late fees for those with past due bills.

Piedmont Electric is helping members with past due bills including long-term payment arrangements, applying deposits toward past due balances and offering debt recovery for members using prepay billing.

While the Piedmont Electric bills incurred during the time of the executive order will have to be paid back, we want our members to know we are here to work with them. We will be contacting members with past due bills via email, mail and phone calls to assist however we can.

If you are ready to repay a past due balance or would like help applying for assistance through your local social services office, please give us a call at 800.222.3107.

Helping those in need 
As a cooperative with ties deeply embedded in our communities, we believe that we need to play a part in helping our members get back on their feet.

Piedmont Electric’s Helping Hand Foundation has contributed more than
$50,000 to energy assistance for Piedmont Electric members. While this will help many families across our community, we ask all those who are able to contribute to our COVID-19 Relief Fund. Your donation will make a difference!

Ways to donate

  • Donate online
  • Donate by check:
    PEHHF COVID-19 Relief Fund
    Piedmont Electric Membership Corporation PO Drawer 1179
    Hillsborough, NC 27278
  • Donate over the phone by calling 800.222.3107

As the situation evolves, we’ll continue to communicate with you about any updates to our assistance programs and policies so you have all the information you need.