For members who rely on electricity-powered medical equipment or have health conditions affected by power loss, even a brief outage can feel especially stressful. Piedmont Electric understands the importance of reliable service, and we’re committed to supporting you whenever an outage occurs.
Planning Ahead Matters
While our crews work hard to restore power as quickly and safely as possible, some outages, especially those caused by severe weather, can last longer than expected. It is essential to have a personal emergency plan in place because we cannot guarantee uninterrupted service or prioritize individual medical needs during power outages. Consider steps such as arranging a temporary place to stay that has electricity during extended outages, keeping backup battery packs charged for critical devices and talking with your healthcare provider about guidance for managing your condition when your device loses power. A little preparation now can help ensure your safety and comfort if an outage happens.
Let Us Know About Your Medical Needs
If someone in your home depends on medical equipment, please make sure your co-op is aware. While we cannot guarantee early restoration, we can help you stay informed. Members who notify us about a medical condition are included on our medical needs list. We send additional notifications to members on the list before planned maintenance outages or service disconnections.
To receive these alerts, it’s crucial that we have your most current contact information.
Keep Your Contact Info Up To Date
Please take a moment to verify your phone number and email address in SmartHub, or give us a call at 800.222.3107. Having accurate information ensures we can reach you when advance notice is possible, giving you time to prepare and put your emergency plan into action.