Bill payment assistance

Everyone needs help from time-to-time. At Piedmont Electric, we will extend your due date up to 10 days from your disconnect date, no questions asked. You can even do that from the convenience of your own home through SmartHub or by calling 800.222.3107. We also offer flexible payment schedules through the prepay program.

For those who qualify, the NC Homeowner Assistance Fund offers housing payment assistance; assistance for mortgage reinstatement to catch up on late payments or other housing-related costs due to a period of forbearance, delinquency or default; and assistance covering other housing-related costs to prevent foreclosure. Assistance of up to $40,000 is available for qualified homeowners as long as funding is available, and there is no cost required to participate. Visit or call 855.696.2423 to see if you or a loved one is eligible and apply.

The Housing Opportunities and Prevention of Evictions (HOPE) Program is a statewide initiative that may provide rent and utility assistance to eligible low- and moderate-income renters experiencing financial hardship due to the economic effects of COVID-19. The program will help prevent evictions and utility disconnections in order to promote housing stability during the ongoing pandemic.

The HOPE program closed its latest round of funding Dec. 17, 2021. Visit or call 888.927.5467 to learn more.

Additional pandemic-specific bill assistance resources include the Emergency Housing Assistance fund which was created to help Orange County residents with low incomes prevent eviction and homelessness and secure and maintain stable housing. Learn more here.

If you need assistance paying your bill, your county’s local social services office is another great resource. Types of assistance include the Crisis Intervention Program (CIP), Low Income Energy Assistance Program (LIEAP) and Piedmont Electric’s Helping Hand program.

All three can only be applied for at your local county’s social services office. Each program has specific requirements and may not be available yearlong. Typically these programs are offered during the hottest months of summer and coldest months of winter.

Please contact your home county’s social services office if you need assistance.

Alamance County, 336.229.2974
Caswell County, 336.694.4141
Durham County, 919.560.8000
Granville County, 919.693.1511
Orange County, 919.245.2800
Person County, 336.599.8361

You can also apply for energy assistance online through the NC ePASS program.

The state’s Community Action Agencies (CAAs) can help low-income individuals and families meet a variety of needs caused by the economic disruption of the COVID-19 pandemic including providing assistance to those facing eviction with unmet rent and utility expenses.

To apply for help, contact your local Community Action Agency listed below.

Alamance: Alamance County Services Agency, 336.229.7031
Caswell: Telamon Corporation, 919.239.8111
Durham: Central Piedmont Community Action, 919.742.2277
Granville: Franklin-Vance-Warren Opportunity, 252.492.0161
Orange: Central Piedmont Community Action, 919.742.2277
Person: Telamon Corporation, 919.239.8111

If you are unable to receive support from your local social service agency or have used all funds available to you, then we suggest you contact one or more of the organizations below as they sometimes provide energy assistance.

Allied Churches of Alamance County (ACAC), 336.229.0881
Caswell County Parish, 336.694.6428
Caswell County Senior Center, 336.694.7447
Central Piedmont Community Action, 919.742.2277, 919.245.4342
Catholic Charities, 919-286-1964 ext. 108,
Christian Help Center, 336.599.6070
Community Health Coalition, 919.470.8680
Grey Stone Baptist Church, 919.286.3596
Inter-Faith Council for Social Service, 919.929.6380 (Must live or work in Carrboro or Chapel Hill)
Jewish Federation of Durham and Chapel Hill, 919.354.4936
Orange Congregation in Missions (OCIM), 919.732.6194
Orange County Emergency Housing Assistance, 919.245.2655,
Salvation Army, 336.226.4462, 336.349.4923
Summit Church, 919.354.5994
White Rock Baptist Church, 919.688.8136 (Must live in Durham County)

Again, at Piedmont Electric, we will extend your due date up to 10 days from your disconnect date, no questions asked. If you are at risk of being disconnected please let us know you need more time to pay through SmartHub or by calling 800.222.3107.

Community resources

Those seeking additional resources such as food and nutrition services, child care assistance, internet access, unemployment assistance and more should visit our community resources page.

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If you are without electricity, please call 800.449.2667.
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Opt in to text alerts by texting “pemc” to 800.222.3107. Once you’ve opted in, report an outage by texting “#out” to 800.222.3107. Update the cell number connected to your account by completing the form that comes with your monthly bill or calling 800.222.3107.