Everyone needs help from time-to-time. At Piedmont Electric, we will extend your due date up to 10 days from your disconnect date, no questions asked. You can even do that from the convenience of your own home through SmartHub or by calling 800.222.3107. We also offer flexible payment schedules through the prepay program.
If you need assistance paying your bill, your county’s local social services office is the best place to start. Types of assistance include the Crisis Intervention Program (CIP), Low Income Energy Assistance Program (LIEAP) and Piedmont Electric’s Helping Hand program.
All three can only be applied for at your local county’s social services office. Each program has specific requirements and may not be available yearlong. Typically these programs are offered during the hottest months of summer and coldest months of winter.
Please contact your home county’s social services office if you need assistance.
If you are unable to receive support from your local social service agency or have used all funds available to you, then we suggest you contact one or more of the organizations below as they sometimes provide energy assistance.
Allied Churches of Alamance County (ACAC), 336.229.0881
Caswell County Parish, 336.694.6428
Central Piedmont Community Action, 919.742.2277, 919.245.4342
Christian Help Center, 336.599.6070
Orange Congregation in Missions (OCIM), 919.732.6194
Salvation Army, 336.226.4462, 336.349.4923
Again, at Piedmont Electric, we will extend your due date up to 10 days from your disconnect date, no questions asked. If you are at risk of being disconnected please let us know you need more time to pay through SmartHub or by calling 800.222.3107.