Bill payment assistance

Everyone needs help from time-to-time. At Piedmont Electric, we will extend your due date up to 10 days from your disconnect date, no questions asked. You can even do that from the convenience of your own home through SmartHub or by calling 800.222.3107. We also offer flexible payment schedules through the prepay program.

If you need assistance paying your bill, your county’s local social services office is the best place to start. Types of assistance include the Crisis Intervention Program (CIP), Low Income Energy Assistance Program (LIEAP) and Piedmont Electric’s Helping Hand program.

All three can only be applied for at your local county’s social services office. Each program has specific requirements and may not be available yearlong. Typically these programs are offered during the hottest months of summer and coldest months of winter.

Please contact your home county’s social services office if you need assistance.

Alamance County, 336.229.2974
Caswell County, 336.694.4141
Durham County, 919.560.0300
Granville County, 919.693.1511
Orange County, 919.245.2800
Person County, 336.599.8361

The North Carolina Department of Health and Human Services (NCDHHS) announced that the state’s Community Action Agencies (CAAs) have begun to receive flexible funds that can be used to help low-income individuals and families meet a variety of needs caused by the economic disruption of the COVID-19 pandemic. These funds are part of the federal Community Services Block Grant (CSBG) and can, among other allowable uses, help eligible residents facing eviction with unmet rent and utility expenses.

To apply for help, contact your local Community Action Agency listed below.

Alamance: Alamance County Services Agency, 336.229.7031
Caswell: Telamon Corporation, 919.239.8111
Durham: Central Piedmont Community Action, 919.742.2277
Granville: Franklin-Vance-Warren Opportunity, 252.492.0161
Orange: Central Piedmont Community Action, 919.742.2277
Person: Telamon Corporation, 919.239.8111

If you are unable to receive support from your local social service agency or have used all funds available to you, then we suggest you contact one or more of the organizations below as they sometimes provide energy assistance.

Allied Churches of Alamance County (ACAC), 336.229.0881
Caswell County Parish, 336.694.6428
Central Piedmont Community Action, 919.742.2277, 919.245.4342
Christian Help Center, 336.599.6070
Orange Congregation in Missions (OCIM), 919.732.6194
Salvation Army, 336.226.4462, 336.349.4923

Again, at Piedmont Electric, we will extend your due date up to 10 days from your disconnect date, no questions asked. If you are at risk of being disconnected please let us know you need more time to pay through SmartHub or by calling 800.222.3107.

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If you are without electricity, please call 800.449.2667.
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Opt in to text alerts by texting “pemc” to 800.222.3107. Once you’ve opted in, report an outage by texting “#out” to 800.222.3107. Update the cell number connected to your account by completing the form that comes with your monthly bill or calling 800.222.3107.