Payment Options


Convenient Payment Options. Hands typing on computer.

Pay your bill today

We have a number of easy and convenient ways for you to pay whether you want to pay online, like to call in, need to drop it in the mail or want to stop by our office and say hello! We also have great options like paperless billing, prepay, auto draft and budget billing.

Pay online

Use SmartHub, our online portal

  • Pay your bill online
  • Check your energy usage
  • Set up auto bank drafts
  • Sign up for paperless billing
  • Update account information
  • Contact member services

Safe, secure and fast! You can access SmartHub from any browser or download the free SmartHub app for your mobile device or tablet, visit the Apple App Store or Google Play and search for SmartHub.

Pay Now

Pay Now is an easy to use feature that allows you to make a payment on your account or that of another member. All you need is the account number! Great for individuals who split their monthly bills with another person or are paying for a family member or friend. You can also use it without an email address and without signing up.

Pay by mail

Send payments to PO Drawer 1469, Hillsborough, NC 27278 and we will take care of the rest! Please allow several days for delivery and processing.

Pay by phone

Simply call 877.999.3394 and access your account with either your account number or the phone number on file.

Pay in person

Our offices

All three offices are open 8:00 a.m. to 5:00 p.m., Monday-Friday except for Piedmont Electric holidays.

Hillsborough Headquarters
2500 NC Highway 86S
Hillsborough, NC 27278

Roxboro Office
1125 Oxford Road
Roxboro, NC 27573

Caswell County Office
64 Rascoe Dameron Road
Burlington, NC 27379

Pay at a MoneyGram location

To make a convenient payment while running errands, visit local MoneyGram locations near you. For a list of MoneyGram locations, visit secure.moneygram.com.

 

Making payments easier

As your local electric cooperative, we strive to provide you services and features that make your life simpler. Check out some of these options that can make paying your bill easier.

Automatic bank draft

Piedmont Electric members can have their monthly bill paid automatically by bank, debit or credit card draft. To review your statement and monthly electric use, you can receive a bill statement in the mail or you can enroll in Paperless Billing and view your statement online at SmartHub.

  • Once you have logged into SmartHub, select the Billing and Payments tab.
  • From there, you can choose the Auto Pay Program and set up or modify your payment information.
  • Draft dates are determined by each member’s billing cycle: cycles 32-40 on the 6th; cycles 2-10 on the 13th; cycles 12-20 on the 22nd; and cycles 22-30 on the 28th.

For more information or help with this process, just give us a call at 800.222.3107.

Budget billing

Do you want to pay the same amount each month? If so, then budget billing might be for you! Budget billing evens out the amount members pay so they can avoid paying higher bills during the weather extremes of summer and winter. Many consumers find this helps them to budget their energy dollars more efficiently.

Your budget billing amount will be based on your previous 12 months electric use. You will pay a set amount for 11 months. In the 12th month, a “settle-up” payment will be due. A new budget billing amount will then be calculated and the process begins again.

To find out more about budget billing, please call us at 800.222.3107.

Paperless billing

Want to go green and help us reduce the amount of paper and postage we use? Tired of getting the bill in the mail each month? Whatever the reason, you can sign up for paperless billing by simply logging in to SmartHub and changing the “Printed Bill Status” slider to the “OFF” position.

Prepay

PrePay allows members to determine how much and how often they pay, provided their account maintains a positive balance. No deposit is required and there are no late fees!

If it would be easier to make weekly or bi-weekly payments rather than one large payment each month, prepay may be right for you. For additional details on this program, visit our prepay page, contact us online or call Piedmont Electric at 800.222.3107. You can also view the prepay contract by clicking here.

Live Outage Map

Live Map Outage
Click Here.
to see live reporting on outages in our service area

Report an Outage

If you are without electricity, please call 800.449.2667.
Thank you!

Opt in to text alerts by texting “pemc” to 800.222.3107. Once you’ve opted in, report an outage by texting “#out” to 800.222.3107. Update the cell number connected to your account by completing the form that comes with your monthly bill or calling 800.222.3107.