At your co-op, we make it easy for you to pay your bill. With six different payment methods plus flexible billing options like pay as you go, there’s sure to be a plan that works for you!
Payment Options
Use SmartHub, our online portal
- Pay your bill online
- Check your energy use
- Set up auto bank drafts
- Sign up for paperless billing
- Update account information
- Send us a request
Safe, secure and fast! You can access SmartHub from any browser or download the free SmartHub app for your mobile device or tablet, visit the Apple App Store or Google Play and search for SmartHub.
Pay Now
Pay Now is an easy to use feature that allows you to make a payment on your account or that of another member. All you need is the account number! Great for individuals who split their monthly bills with another person or are paying for a family member or friend. You can also use it without an email address and without signing up.
Send payments to PO Drawer 1469, Hillsborough, NC 27278 and we will take care of the rest! Please allow at least a week for delivery and processing. Allow extra time in December as the holidays can slow down the postal service.
Simply call 800.222.3107 and access your account with either your account number or the phone number on file.
Our offices
Our Hillsborough and Roxboro office drive-thrus are open 8 a.m. to 5 p.m., Tuesday-Thursday except for Piedmont Electric holidays. Our Caswell office drive-thru is open Wednesdays from 8 a.m. to 5 p.m. Each office has a secure drop box where checks and money orders can be left after hours. In office visits are available by appointment.
Hillsborough Headquarters
2500 NC Highway 86S
Hillsborough, NC 27278
Roxboro Office
1125 Oxford Road
Roxboro, NC 27573
Caswell County Office
64 Rascoe Dameron Road
Burlington, NC 27379
Pay at a MoneyGram or Western Union location
To make a convenient payment while running errands, visit local MoneyGram or Western Union locations near you.
Payment Assistance
Making Payments Easier
Piedmont Electric members can have their monthly bill paid automatically by bank, debit or credit card draft. To review your statement and monthly electric use, you can receive a bill statement in the mail or you can enroll in Paperless Billing and view your statement online at SmartHub.
- Once you have logged in to SmartHub, select the Billing and Payments tab.
- From there, you can choose the Auto Pay Program and set up or modify your payment information.
- Draft dates are determined by each member’s billing cycle: cycles 32-40 on the 6th; cycles 2-10 on the 13th; cycles 12-20 on the 22nd; and cycles 22-30 on the 28th. Your billing cycle is listed on your bill.
For more information or help with this process, just give us a call at 800.222.3107.
Do you want to pay the same amount each month? If so, then budget billing might be for you! Budget billing evens out the amount members pay so they can avoid paying higher bills during the weather extremes of summer and winter. Many members find this helps them budget their energy dollars more efficiently.
Your budget billing amount will be based on your previous 12 months electric use. You will pay a set amount for 11 months. In the 12th month, a “settle-up” payment will be due. A new budget billing amount will then be calculated and the process begins again.
To find out more about budget billing, please call us at 800.222.3107.
Want to go green and help us reduce the amount of paper and postage we use? Tired of getting the bill in the mail each month? Whatever the reason, you can sign up for paperless billing by simply logging in to SmartHub and changing the “Printed Bill Status” slider to the “OFF” position.
Prepay allows members to determine how much and how often they pay, provided their account maintains a positive balance. No deposit is required and there are no late fees!
If it would be easier to make weekly or bi-weekly payments rather than one large payment each month, prepay may be right for you. For additional details on this program, visit our prepay page, contact us online or call Piedmont Electric at 800.222.3107.