We want to work with you to keep your service from being disconnected. Piedmont Electric Cooperative offers qualified members the chance to temporarily extend the due date of their bills. If you need to extend the due date on your current monthly bill, a payment extension may be the right option for you. You can extend your due date on SmartHub or by calling us at 800.222.3107.
Please note that once an extension is granted, the extension is not permanent. Your due date will return to the original due date listed on your next bill.
Frequently Asked Questions
If you meet the eligibility requirements, a link can be found on the SmartHub Payment Extension page to add a payment extension. If you are ineligible to receive a payment extension at this time, a message at the top of the SmartHub Payment Extension page will indicate so. Please note that if you have already created a payment extension, the link is not visible but you can view information about your existing payment arrangement on that page.
SmartHub: When you visit the SmartHub Payment Extension page, there will be a link to set up a payment extension. You may be taken to a Terms & Conditions page. If so, you must agree to the Terms & Conditions in order to process and set up your payment extension.
Phone: You can call our member services department at 800.222.3107 to set up a payment extension.
If your payment is not received by the extension due date, your payment extension will default and you could be disconnected. We disconnect service only as a last resort and would like to avoid having to take this step. If you need assistance paying your bill, please visit our payment assistance page for a list of resources.
Visit our energy assistance page for a list of local county social services and organizations that offer energy assistance.
We have a number of easy and convenient ways for you to pay such as prepay, auto draft and budget billing.
Prepay allows members to determine how much and how often they pay, provided their account maintains a positive balance. No deposit is required and there are no late fees!
Budget billing evens out the amount members pay so they can avoid paying higher bills during the weather extremes of summer and winter. Many members find this helps them budget their energy dollars more efficiently.