Responding to Winter Storm Diego

12/10/18 at 8:00 p.m. – All outages have been restored. We send a special thanks to our staff, lineman and visiting crews for their excellent response and work around to restore power to more than 11,000 members affected by this winter storm. We also thank our members for their patience and understanding throughout this restoration.

Temperatures are expected to dip below freezing overnight, and roads are expected to remain treacherous. Stay off the roads if possible, and if you must drive, use extreme caution. Accidents caused by hazardous road conditions can lead to power outages if vehicles hit utility poles or other infrastructure. If you are still without power, please call 800.222.3107 to report your outage immediately.

Crews responding to a member’s home in Carrboro, NC.

12/10/18 at 5:30 p.m. – We have 19 outages affecting 80 members and crews are still out on the scene and will continue to work until all outages are restored.

Temperatures are expected to dip below freezing overnight, and roads are expected to remain treacherous. Stay off the roads if possible, and if you must drive, use extreme caution. Accidents caused by hazardous road conditions can lead to power outages if vehicles hit utility poles or other infrastructure. If you see electric utility crews working on the side of the road, slow down and leave plenty of room between your vehicle and the workers.

Crews work to re-build a broken service line to a member’s home in Chapel Hill.

12/10/18 at 3:15 p.m. – The Maple Ridge area/Bivins substation outage has been restored. At this time, we have 48 outages affecting 455 members.

If you are still experiencing an outage, please re-report your outage through SmartHub or by calling 800.222.3107. Thank you for your patience as our crews continue to work as quickly and safely as possible to restore all outages.

12/10/18 at 2:55 p.m. – The Buckhorn substation/eastern Alamance County outage has been restored. At this time, we have 54 outages affecting 1,054 members.

If you do not see your outage on the online outage map, please re-report your outage through SmartHub or by calling 800.222.3107. Thank you for your patience as our crews continue to work as quickly and safely as possible to restore all outage.

12/10/18 at 2:00 p.m. – Updates on large outages below:
– Maple Ridge area/Bivins substation: Estimating power restored by 3:00 p.m.
– Buckhorn substation/eastern Alamance County: Estimating power restored by 4:00 p.m.
– Timberlake area/Red Mountain substation: Estimating power restored by 6:00 p.m.

We are estimating that they ten largest outages will be restored by 8:00 p.m. tonight. All other outages depend on the amount of damage as they will each need to be investigated individually.

If you do not see your outage on the online outage map, please re-report your outage through SmartHub or by calling 800.222.3107. Thank you for your patience as our crews continue to work as quickly and safely as possible to restore all outages.

12/10/18 at 1:30 p.m. – The Jonathans Crossroads outage has been restored. If you are still experiencing an outage, please re-report your outage through SmartHub or by calling 800.222.3107.

At this time, we have 63 outages affecting 2,152 members. The changing weather conditions continue to cause additional outages. When it’s freezing, the tree branches break under the weight of the ice. When it starts to warm up, the ground softens and trees bend onto the lines. Thank you for your patience as our crews work as safely and quickly as possible to restore all power.

12/10/2018 at 10:50 a.m. – Starting at 11:30 a.m., our online outage map will not be available. We are switching from our backup internet service to our primary internet service. We estimate that this switch will affect the online outage map for one hour. Please continue to refresh the online outage map page as this switch could take less time depending on your internet service provider. We apologize for the inconvenience and appreciate your patience and understanding.

Our main phone number, 800.222.3107, and website will still be available, however the online outage map will not be available during this switch.

We have 30 additional linemen on their way to assist with power restoration. We hope to have most outages restored by the end of the day, but with freezing temperatures predicted, we could see additional outages due to broken tree branches.

As a reminder, during storm restoration, we always work to get the most amount of members on in the shortest amount of time. Please continue to report your outage either online through SmartHub or by calling 800.222.3107. Thank you for your patience as our crews work as quickly and safely as possible.

12/10/2018 at 9:25 a.m. – We have some updates on a few of the large outages in our area:

– Jonathans Crossroads in north Granville County: Duke Energy has us out and we are estimating at least 3 hours before power is restored.

– Timberlake in south Person County: We had to open a circuit in order to cut trees in this area. Trees are affecting the lines in multiple spots.

– Buckhorn in eastern Alamance County: Multiple pine trees are down in this area. Crews are on the scene working to clear the lines and restore power.

– Maple Ridge on the boarder of Orange and Durham counties: Our crews are working to replace a pole in this area to restore power.

12/10/18 at 8:00 a.m. – Our crews are working as quickly and safely as possible to restore all outages. At this time, we have 56 outages affecting 2,952 members.

Yesterday, a fiber line was cut which resulted in issues with our main phone line and online outage map. The fiber line was repaired overnight and our outage map and main phone line are available for members.

Another round of precipitation is forecast for central and western North Carolina this morning, which may result in additional power outages. To report an outage, visit SmartHub or call 800.449.2667. To view updates on specific outages, visit our online outage map at http://outageviewer.pemc.org:88/.

12/9/18 at 7:25 p.m. – Social media and website updates will resume in the morning.

To report an outage, visit SmartHub or call 800.449.2667. To view updates on specific outages, visit our online outage map at http://outageviewer.pemc.org:88/ .

Repair work will slow down significantly as the dark can create serious hazards and unsafe conditions. We will have staff working through the night, but many of our crews will be sent home to rest around 10:00 p.m. Sleep is vital for our crews not only because it is dangerous for them to work while exhausted, but there are also regulations on how many hours linemen can work between periods of rest.

Restoration efforts will pick back up at sunrise Monday morning and our crews will continue to work to restore power until everyone is back on. At this time, we have 66 outages affecting 3,015 members. Thank you for your patience and understanding!

12/9/18 at 6:45 p.m. – We are experiencing technical difficulties with our regular phone line. If you need to report an outage, please do so either through SmartHub or by calling 800.449.2667. Thank you for your patience and understanding as we working to repair this issue and restore all power.

12/9/18 at 4:00 p.m. – Although a brief lull in precipitation is expected across the state late this afternoon and evening, we urge our members to stay on high alert as additional mixed precipitation and continued wind gusts could cause more power outages. Heavy snow and ice can weigh down tree limbs and branches and bring them into contact with power lines, which is a primary cause of power outages in winter weather.

At this time, we have 65 outages affecting 2,913 members. For updates on specific outages, please view our online outage map >> http://outageviewer.pemc.org:88. Thank you for your patience as our crews work as safely and quickly as possible to restore all outages.

If you are experiencing an outage, please report it through SmartHub or by calling 800.222.3107.

12/9/18 at 3:00 p.m. – The online outage viewer has been restarted and should be active within the next hour. It will become accessible for members at various times depending on the individual member’s internet provider update schedule. If it does not load for you at this time, please wait and try again later. http://outageviewer.pemc.org:88

At this time, we have 50 outages affecting 2,129 members. We have crews all across our service territory working as quickly and safely as possible to restore power.

If you are experiencing an outage, please report it through SmartHub or by calling 800.222.3107.

12/9/18 at 2:00 p.m. – Our online outage map is currently experiencing technical difficulties due to an outage. We have line crews and IT specialists working on repairing the outage and technical issue to restore the outage map as soon as possible.

At this time, we have 35 outages affecting 1,318 members. Thank you for your patience and understanding as our crews work as quickly and safely as possible to restore all outages.

Additionally, keep in mind the following safety tips during and after a winter storm:

  • Never go near a downed or sagging power line. Do not attempt to remove debris from power lines, as the lines could still be energized and very dangerous. Always assume power lines are energized. Report fallen or damaged lines to your co-op or utility provider immediately.
  • Winter weather can lead to dangerous conditions on roadways. Stay off the roads if possible, and if you must drive, use extreme caution.
  • If you see electric utility crews working on the side of the road, slow down and leave plenty of room between your vehicle and the workers.
  • Only use generators and charcoal grills in well-ventilated outdoor areas; a garage does not count as a well-ventilated area. Never connect a generator directly to a home’s wiring. Instead, use an extension cord to plug lights and appliances into the generator.
  • If using Sterno or charcoal to cook food, always to do so outside in a well-ventilated area. Cooking indoors with Sterno or charcoal will produce deadly carbon-monoxide fumes.

12/9/18 at 11:00 a.m. – Most of the circuits in the Grassy Creek area have been restored. All others small outages are a work in progress. Temperatures are expected to continue to drop throughout the afternoon. Storm conditions, including continued precipitation, winds and ice accumulation, could cause additional outages. Heavy snow and ice can weigh down tree limbs and branches and bring them into contact with power lines, which is a primary cause of power outages in winter weather. Co-op crews are staged to respond to additional outages as quickly as possible to keep families warm throughout the winter storm.

12/9/18 at 9:00 a.m. – Line crews and staff are on high alert and working as quickly as possible to restore power outages in areas impacted by winter weather. We currently are experiencing an outage in the Grassy Creek area of Granville County due to a Duke Energy-related outage, which may take several hours to restore.

Storm conditions, including continued precipitation, winds and ice accumulation, could cause additional outages across the state. Heavy snow and ice can weigh down tree limbs and branches and bring them into contact with power lines, which is a primary cause of power outages in winter weather. Co-op crews are staged to respond to additional outages as quickly as possible to keep families warm throughout the winter storm. Up-to-date statewide co-op outage numbers can be accessed anytime via our Live Outage Map.