COVID-19 Update

March 26, 2020

As a precaution against the spread of COVID-19, Piedmont Electric is reducing the hours our Caswell office is open effective Friday, March 27 at 5 p.m. for the foreseeable future.

The Caswell office will be open each Wednesday from 11 a.m. to 3 p.m. for members who need to make cash payments, access the credit union or who are otherwise unable to have their needs met via the phone or internet.

We encourage members to make payments, sign up or disconnect service, ask questions or make a service request online through SmartHub, by emailing info@pemc.coop or by calling us at 800.222.3107.

If you need to make a cash payment, visit a convenient MoneyGram location near you or visit the drive-through at our Roxboro (1125 Oxford Rd, Roxboro, NC 27573) or Hillsborough (2500 NC-86, Hillsborough, NC 27278) offices.

While we encourage members to pay their bill to avoid accumulating a large balance, Piedmont Electric will not be disconnecting for nonpayment nor will we charge late fees at this time.

If you have any questions about one of these payment options, please call us at 800.222.3107 and we’ll walk you through the process.

MoneyGram locations include:

  • CVS, 1009 W Main St, Haw River, NC 27258
  • Wal-Mart, 530 S Graham Hopedale Rd, Burlington, NC 27217
  • CVS, 2017 W Webb Ave, Burlington, NC 27217
  • Guzman’s Market, 813 E Webb Ave, Burlington, NC 27217

    March 26, 2020

    No disconnects for nonpayment or associated fees have been charged to members since March 10, 2020 and all those members disconnected prior to this date have been reconnected. Piedmont Electric understands that many members will need help getting through these difficult times which is why the co-op has suspended disconnections for nonpayment. This action is in keeping with our cooperative principles of serving our membership and showing concern for community. The concern for community and serving our members principles are more important now than ever.

    Even though disconnections for nonpayment have stopped for the time being, the cooperative will continue to read meters and send bills. We encourage members to pay what they can during this time so that they do not get too far behind. However we will work with all members to help them catch up once disconnects resume.

    To help in these efforts, the Piedmont Electric Helping Hand Foundation (PEHHF) has approved funding to go towards those members needing assistance. Details on this PEHHF funding will be communicated when disconnects resume. Just like our suspension of disconnections, this policy and all future COVID-19 policies associated with disconnections and fees was approved by our board of directors who are members of the co-op just like you. If there is a problem with your bill you can always call us at 800.222.3107.

    COVID-19: Small Business Resource Guide

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    March 23, 2020

    As a precaution against the spread of COVID-19, Piedmont Electric is closing our Caswell office effective Friday, March 27 at 5 p.m. for the foreseeable future.

    We encourage members to make payments, sign up or disconnect service, ask questions or make a service request online through SmartHub, by emailing info@pemc.coop or by calling us at 800.222.3107. If you need to make a cash payment, visit a convenient MoneyGram location near you or visit the drive-through at our Roxboro or Hillsborough offices.

    While we encourage members to pay their bill to avoid accumulating a large balance, if you or someone you know is at risk of being disconnected, please have them email info@pemc.coop or call us at 800.222.3107. We will do everything possible to help them during these difficult times.

    If you have any questions about one of these payment options, please call us at 800.222.3107 and we’ll walk you through the process.


    March 17, 2020

    Our members are our top priority at Piedmont Electric. As your local electric cooperative, we are here for you 24 hours a day, seven days a week, 365 days a year – even in difficult times like now. Here are a few important things to know.

    • Offices will be closed to members and visitors, and we will operate our drive through windows for all business.
    • Payments, signing up or disconnecting service, asking questions and making a service request can all be conducted online through SmartHub, by emailing info@pemc.coop or on the phone at 800.222.3107.
    • If you know someone who is at risk of being disconnected, please have them email info@pemc.coop or call us at 800.222.3107. We will do everything possible to help them during these difficult times.
    • We continue to respond to power outages with the same enthusiasm you’ve come to expect.
    • Piedmont Electric staff will not conduct in-home visits such as energy audits or high bill complaints during this time. We still have staff available to speak with members on the phone or via email with such issues.

    We are here to serve you now and always. Please stay safe and follow the recommendations of the CDC and WHO.


    March 13, 2020

    Here at Piedmont Electric, the health and well-being of our members and employees is our top priority. We are closely monitoring the global outbreak of COVID-19 (coronavirus), and we’re working to safeguard the health of our communities.

    You depend on us to provide you electricity safely and reliably every day. We’re committed to maintaining reliable service, while also doing our part to limit the spread of coronavirus.

    We strongly encourage you to use our digital tools to access and manage your Piedmont Electric account. If you haven’t already, you can also download the Piedmont Electric SmartHub app to your smartphone or access it at pemc.smarthub.coop. If you don’t have internet access, please call us to discuss the other options that are available at 800.222.3107.

    We know this could be a time of hardship or financial difficulty for our members. We’re committed to helping any member facing hardship. Our SmartHub program allows a payment extension to be requested if you are impacted by the coronavirus. If members need to talk directly to a member services representative, you can call us at 800.222.3107.

    To protect the communities we serve, we are asking our employees to take steps to prevent the spread of coronavirus. We’re limiting travel, restricting visitors to our offices and asking members to use our drive throughs, internet or phone services during this time. For employees who regularly interact with members, we’re encouraging alternative ways of doing business and remote communication, where possible. In addition, signage will be posted at our offices in the event we are unable to staff our smaller offices.

    We are closely monitoring the situation, and you can count on us to deliver the electricity that you need and to protect public health and safety. For information about COVID-19, you can visit the Centers for Disease Control and Prevention at cdc.gov/coronavirus.